This is one of our most common watch repair questions. Every time piece is different and so are the issues that they face over time. To find out how much your watch repair or servicing will cost, please visit our get a quote page to explain the issues your watch is experiencing and even upload a picture. One of our certified watchmakers will review your information and respond with a quote based on your particular needs. If you have any questions please call us toll-free (1-800) 564-0504.
Yes, our Watchmaker Igor Polotsky is a highly trained artisan who’ve been properly certified and has almost 4 decades of experience in the craft. Lead Watchmaker, Igor Polotsky is a CW21 and OWME 1120 certified watchmaker. Mr. Polotsky has been certified by the American Watchmakers-Clockmakers Institute and is an Omega & Rado Certified Service Provider. You can read more about Mr. Polotsky on our About page.
With 39 years of experience, you can rest assured that your fine time piece will be fixed properly and tuned precisely to factory specifications. If you’d like to get a quote on your watch repair or even simple servicing, please click here to get a quote or call toll-free (1-800) 564-0504.
Your initial thought might be to pack the watch in it’s original box, but this is a mistake. This box is meant for display and storage, but it does not provide the proper protection for shipping. You’ll want to securely package your watch and ship via FedEx, UPS, USPS, or registered mail. Also, it’s very important that you insure your watch for its full value along with a tracking number to fully protect your time piece.
After you’ve requested a quote and have authorized your estimate, we will send you shipping instructions along with the address to our Dayton, OH facility. For the security of your watch and all our clients’ fine time pieces, we do not publicly list this address.
You will be mailing your watch to our repair and service facility in Dayton, OH. For the security of your watch and all our clients’ fine time pieces, we do not publicly list this address online. We also do not list the address to prevent potential clients from mailing their watch in without first requesting and receiving a proper quote.
After you’ve requested a quote and authorized the estimate we’ve provided, we will send you the mailing address to our Dayton, OH facility along with shipping instructions that will show you how to properly package and mail your time piece.
Payment can be made by any major credit card (such as Visa, MasterCard, Discover) or by check or USPS Money Order
Like any fine crafted mechanism both quartz and mechanical watches require maintenance on a periodic basis to ensure proper function. Here’s a short overview… power is transmitted through a wheel train to the watch hands, which will indicate the time. To reduce the friction in this process, the wheel pivots are turning in “jewels” – small synthetic rubies. A special lubrication needs to be applied to these jewels to minimize the further friction and ensure smooth operation. Over time, like anything else, the lubrication will age and the deterioration will cause the watch to run more erratically or even cease. When this occurs, a complete overhaul is recommended. Manufacturers typically recommend a movement overhaul every four to five years. You may be able to extend this with regular maintenance and proper care. Having a professional watchmaker inspection will help you maintain your fine time piece well into the future.
Changing a battery can be a lengthier process than you might expect. We go through a total of 27 individual steps to make sure that we protect your cherished investment or heirloom. While most fine time pieces are water-resistant, special care is required anytime a water-resistant watch is opened – even to replace the battery.
Some key steps in our 27 step process include the following to ensure that your time piece gets the longest life possible:
- Ultrasonic Cleaning debris and residue from bracelet and case
- Measuring the lower working voltage and consumption (“electrocardiogram” of a quartz watch)
- Test the timing of quartz timer
- All Gaskets and Crown replacement if necessary
- Check case back and gasket seat fitting
- Water resistance test to ensure against moisture damage
A “partial” service consists mainly in a battery replacement for quartz watches or an adjustement of the rate for mechanical watches. In addition, the replacement of spare parts guaranteeing the water resistance are also included in this service. A service becomes “complete” when interventions on the movements turn out to be necessary (replacement of worn components and oils). All operations of the partial service are also included in the complete service.