Online Order Status
Customer Portal Login
Customer Account History
Invoice PDFs and more
Free Insured Shipping
Certified Watch Repair
CW21 & OWME 1120
42 Years Experience
Excellent customer service
Only original parts used
Fast turnaround time
24 Months Warranty on most modern watches
Mail-In Watch Repair, LLC offers a fully equipped facility with the most highly trained watchmakers. Lead Watchmaker Igor Polotsky is responsible for virtually all repairs and servicing. With 42 years of experience in addition to CW21 & OWME 1120 certifications, Mr. Polotsky is Omega Certified Service Provider. You can rest assured that your fine timepiece is in experienced and the very best of hands.
Our online portal allows clients to track the status of their order’s progress, customer account history, and more with access to invoices as well. All our shipments are fully insured from door to door to protect your investments and heirlooms. We treat your watches as if they’re own.
Below are a couple of the services that we specialize in but are not limited to…
Mechanical watch movements require a different level of maintenance. Because these watches have hundreds of moving parts inside, they require lubrication to ensure optimum performance and minimal friction and wear on the movement.
Bands / Straps
We carry a full line of replacement watch bands and straps. We also can conduct basic repairs for your existing watch band.
Generally speaking, a quartz watch, which uses a battery, doesn’t require any service until the battery needs to be replaced, usually 2-3 years from the time it leaves the factory, not from when you buy it.
We recommend a maintenance service when your battery needs replacement to keep your case and bracelet clean and preventative maintenance to keep your watch functioning well and continue to be water-resistant
Most watch companies suggest that you send your mechanical watch for general servicing and a movement overhaul every 4-5 years, but its frequency depends on how your watch is used. It includes a complete overhaul of the movement, taking it apart, cleaning and checking all components, replacing worn components, reassembling, lubricating, setting, and changing the battery for electronic models. The complete overhaul also includes taking the case apart, with a thorough cleaning and careful polishing of both the case and the bracelet, as well as replacing all the waterproofing seals.
The front part of the watch is usually made of glass or plastic. This is called the watch crystal. Watch crystals can break or crack from impact or perhaps dropping the watch on a hard surface. Most crystals are available to replace the original. Nothing detracts more from an elegant timepiece than a damaged or broken crystal. We can help restore the full value and beauty of any watch for a fraction of the cost of a new timepiece. We can select from our stock of hundreds of thousands of the highest quality finished crystals or cut crystals to fit virtually any watch, modern or vintage.
Allow us to restore your vintage mechanical watch with the care and professional service any family heirloom deserves. We are not a production repair facility, rather a specialized shop, unhurried and uncompromising in our approach taken to restore your timepiece.
Seals / Gaskets
A sophisticated seal system ensures the water-resistance of the case. These seals undergo the ravages of a number of external factors (perspiration, heat, temperature changes, ultraviolet rays, chlorine or saltwater, chemicals, cosmetics, dust, etc.). So that they can be as effective as possible, they need to be replaced regularly. In the event of intensive use in water, we recommend that all the gaskets be changed annually during the maintenance service. In other cases, this operation must be done every two years (and imperatively when the battery is changed for quartz watches). It is advisable to have water-resistance checks performed once a year, ideally before the swimming season.
Stem & Crown
The watch’s crown is the “knob” on the side of the watch that is used to set the time. A stem is attached to the crown of the watch and goes into the movement. This allows the watch to be set. If you have a broken stem and crown, most can be replaced with original parts to ensure the highest quality repair.